{"id":5859,"date":"2019-09-05T16:29:51","date_gmt":"2019-09-05T19:29:51","guid":{"rendered":"https:\/\/unimestre.com\/basedeconhecimento\/?p=5859"},"modified":"2019-09-05T16:41:13","modified_gmt":"2019-09-05T19:41:13","slug":"como-instalar-reinstalar-o-visualizador-de-relatorios-do-unimestre","status":"publish","type":"post","link":"https:\/\/unimestresuperior.com\/basedeconhecimento\/como-instalar-reinstalar-o-visualizador-de-relatorios-do-unimestre\/","title":{"rendered":"Como instalar\/reinstalar o visualizador de relat\u00f3rios do Unimestre?"},"content":{"rendered":"<p>Nesta postagem iremos lhe ensinar a instalar\/reinstalar o visualizador de relat\u00f3rios (Crystal) do sistema Unimestre.<\/p>\n<p>Esse procedimento \u00e9 necess\u00e1rio quando:<\/p>\n<ul>\n<li>O visualizador de relat\u00f3rio n\u00e3o estiver instalado no seu computador;<\/li>\n<li>Para corrigir determinados erros na emiss\u00e3o de relat\u00f3rios, normalmente quando nenhum relat\u00f3rio do Unimestre est\u00e1 sendo gerado.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4>Desinstala\u00e7\u00e3o<\/h4>\n<p>Caso o visualizador de relat\u00f3rios j\u00e1 estiver instalado, execute os passos abaixo:<\/p>\n<ol>\n<li>Acesse o Painel de Controle do Windows: clique no menu Iniciar e digite &#8216;painel de controle&#8217;:<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-5861\" src=\"https:\/\/unimestre.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/1.png\" alt=\"\" width=\"829\" height=\"326\" srcset=\"https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/1.png 829w, https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/1-300x118.png 300w, https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/1-768x302.png 768w\" sizes=\"(max-width: 829px) 100vw, 829px\" \/><\/li>\n<li>Clique em &#8220;Programas e Recursos&#8221; ou &#8220;Desinstalar um programa&#8221;:<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-5862\" src=\"https:\/\/unimestre.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/2.png\" alt=\"\" width=\"1015\" height=\"457\" srcset=\"https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/2.png 1015w, https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/2-300x135.png 300w, https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/2-768x346.png 768w\" sizes=\"(max-width: 1015px) 100vw, 1015px\" \/><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-5864\" src=\"https:\/\/unimestre.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/2.2.png\" alt=\"\" width=\"870\" height=\"412\" srcset=\"https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/2.2.png 870w, https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/2.2-300x142.png 300w, https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/2.2-768x364.png 768w\" sizes=\"(max-width: 870px) 100vw, 870px\" \/><\/li>\n<li>Localize o programa &#8220;Business Objects Crystal Reports XI Runtime&#8221; e clique em Desinstalar.<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-5875 size-full\" src=\"https:\/\/unimestre.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/3_1.png\" alt=\"\" width=\"809\" height=\"240\" srcset=\"https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/3_1.png 809w, https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/3_1-300x89.png 300w, https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/3_1-768x228.png 768w\" sizes=\"(max-width: 809px) 100vw, 809px\" \/><\/li>\n<li>Confirme e aguarde a conclus\u00e3o da desinstala\u00e7\u00e3o.<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-5865\" src=\"https:\/\/unimestre.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/4.png\" alt=\"\" width=\"508\" height=\"123\" srcset=\"https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/4.png 508w, https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/4-300x73.png 300w\" sizes=\"(max-width: 508px) 100vw, 508px\" \/><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h4>Instala\u00e7\u00e3o\/Reinstala\u00e7\u00e3o<\/h4>\n<ol>\n<li>Acesse a <a href=\"https:\/\/www.unimestre.com\/area-de-clientes\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u00e1rea de clientes atrav\u00e9s site do Unimestre<\/a> e entre com seus dados de login.<\/li>\n<li>Clique no item &#8220;Download &amp; Atualiza\u00e7\u00f5es&#8221;:<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-5866\" src=\"https:\/\/unimestre.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/5.png\" alt=\"\" width=\"878\" height=\"480\" srcset=\"https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/5.png 878w, https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/5-300x164.png 300w, https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/5-768x420.png 768w\" sizes=\"(max-width: 878px) 100vw, 878px\" \/><\/li>\n<li>Em seguida v\u00e1 at\u00e9 o final da p\u00e1gina, onde encontrar\u00e1 os Instaladores. Clique em &#8220;Crystal&#8221; e aguarde at\u00e9 o download terminar.<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-large wp-image-5867\" src=\"https:\/\/unimestre.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/6-1024x218.png\" alt=\"\" width=\"1024\" height=\"218\" srcset=\"https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/6-1024x218.png 1024w, https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/6-300x64.png 300w, https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/6-768x164.png 768w, https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/6.png 1027w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/li>\n<li>Execute o instalador e siga os passos at\u00e9 a concluir a instala\u00e7\u00e3o:<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-5868\" src=\"https:\/\/unimestre.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/7.png\" alt=\"\" width=\"496\" height=\"406\" srcset=\"https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/7.png 496w, https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/7-300x246.png 300w\" sizes=\"(max-width: 496px) 100vw, 496px\" \/> <img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-large wp-image-5869\" src=\"https:\/\/unimestre.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/8.png\" alt=\"\" width=\"497\" height=\"407\" srcset=\"https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/8.png 497w, https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/8-300x246.png 300w\" sizes=\"(max-width: 497px) 100vw, 497px\" \/> <img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-large wp-image-5870\" src=\"https:\/\/unimestre.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/9.png\" alt=\"\" width=\"497\" height=\"407\" srcset=\"https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/9.png 497w, https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/9-300x246.png 300w\" sizes=\"(max-width: 497px) 100vw, 497px\" \/> <img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-large wp-image-5871\" src=\"https:\/\/unimestre.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/10.png\" alt=\"\" width=\"495\" height=\"405\" srcset=\"https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/10.png 495w, https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-content\/uploads\/2019\/09\/10-300x245.png 300w\" sizes=\"(max-width: 495px) 100vw, 495px\" \/><\/li>\n<\/ol>\n<h4><\/h4>\n<p>&nbsp;<\/p>\n<p>Agora, se voc\u00ea ainda estiver com problema ap\u00f3s executar os passos acima, fa\u00e7a o seguinte:<\/p>\n<ol>\n<li>Acesse a\u00a0<span id=\"OBJ_PREFIX_DWT231_com_zimbra_url\" class=\"Object\" role=\"link\"><span id=\"OBJ_PREFIX_DWT238_com_zimbra_url\" class=\"Object\" role=\"link\"><a href=\"https:\/\/www.unimestre.com\/area-de-clientes\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u00c1rea de Clientes;<\/a><\/span><\/span><\/li>\n<li>Clique em\u00a0<strong>UniSAC<\/strong> e abra um novo <span id=\"DWT233\" class=\"ZmSearchResult\"><span id=\"DWT240\" class=\"ZmSearchResult\">chamado para nossa equipe, descrevendo a situa\u00e7\u00e3o que est\u00e1 ocorrendo.<\/span><\/span><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Nesta postagem iremos lhe ensinar a instalar\/reinstalar o visualizador de relat\u00f3rios (Crystal) do sistema Unimestre. Esse procedimento \u00e9 necess\u00e1rio quando: O visualizador de relat\u00f3rio n\u00e3o estiver instalado no seu computador; Para corrigir determinados erros na emiss\u00e3o de relat\u00f3rios, normalmente quando nenhum relat\u00f3rio do Unimestre est\u00e1 sendo gerado. &nbsp; Desinstala\u00e7\u00e3o Caso o visualizador de relat\u00f3rios j\u00e1 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":5876,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[50],"tags":[549,550,111],"_links":{"self":[{"href":"https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-json\/wp\/v2\/posts\/5859"}],"collection":[{"href":"https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-json\/wp\/v2\/comments?post=5859"}],"version-history":[{"count":4,"href":"https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-json\/wp\/v2\/posts\/5859\/revisions"}],"predecessor-version":[{"id":5877,"href":"https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-json\/wp\/v2\/posts\/5859\/revisions\/5877"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-json\/wp\/v2\/media\/5876"}],"wp:attachment":[{"href":"https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-json\/wp\/v2\/media?parent=5859"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-json\/wp\/v2\/categories?post=5859"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/unimestresuperior.com\/basedeconhecimento\/wp-json\/wp\/v2\/tags?post=5859"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}